Vacation Rental Policies & Terms
Our rentals range from a rustic cabin on the lake to luxurious lakeside homes. Because all are individually owned, they are all equipped differently. Feel free to contact us so that we may answer any questions you may have regarding the specifics of your
rental property.
Accepted Payments: C21LRR accepts: VISA, MASTERCARD, DISCOVER and bank draft, certified checks and cash. Personal checks are accepted if made no later than 30 days prior to your scheduled arrival date.
Online Booking: You will receive a reservation confirmation following your online booking. Although your online booking will place a hold on the property for the time requested, your booking is not confirmed until such time as you receive
your written
Email confirmation from one of our Vacation Specialists. Your reservation may be cancelled with 7 days of the initial booking without any penalty. 100% of any fees paid will be refunded to you without penalty.
Initial Deposit: A 20% reservation deposit will be charged at time of booking which is completely refundable within 7 days of your initial booking date. In addition to the initial deposit, a non-refundable $69.00 processing fee which is
subject to NH Rooms & Meals Tax and a $39.00 Accidental Damage Coverage Fee will be charged. Changes or cancellations made following the 7 day grace period are subject to our Cancelation Policy.
Final Deposit: The remaining balance is due no later than 60 days prior to your scheduled arrival at which time a 9% NH Rooms and Meals tax will be due. Please note that your reservation may be cancelled without further notice if final payments
are not received within the time frames specified herein. So please, mark your calendar! Your deposits will be retained in a non-interest bearing account.
Accidental Damage Coverage: Rather than collect substantial security deposits from our guests, Accidental Rental Damage Insurance provides a damage/loss policy which will cover guests up to $3,000.00 in accidental damages or losses. The
policy is provided by TravelGuard Insurance. The cost for coverage is $39.00 and is charged at the time of booking. A guest may waive this coverage by placing a $1,500.00 security deposit with C21LRR no later than 60 days prior to occupancy. In such
case, an additional $50.00 service charge will be assessed by C21LRR for escrow services related to the security deposit to be held. On rare occasion a property may require a security deposit backed by cash. Your reservationist will make you aware of such
a requirement. Security deposits, if required, will be refunded within 14 days of your departure, subject to final clean/clear property inspection .
Report All/Any Damages: Upon check-in, but no later than the morning following your check-in date, any pre-existing issue, broken item(s) or condition must be reported to C21LRR. We will make every effort to correct/resolve the issue as
fast as we can for you. If any problems, issues or damages occur during the course of your stay, they must be reported prior to the time of departure to C21LRR.
Cancellation Policy: Cancellations are sometimes unavoidable. We highly recommend that you purchase optional the “All Season’s Travel Plan” offered by TravelGuard. TravelGuard offers coverage’s that may well benefit you should you unexpectedly
have to cancel or make changes in your travel plans. All cancellations must be made in writing to C21LRR.
If you booked your reservation more than 60 days in advance, you have a 7 day grace period from the execution date of the rental agreement by the guest to cancel your reservation. There is no charge nor penalty for such cancelation. However, we are unable
to provide a refund for any cancellation made less than 60 days prior to the date of arrival UNLESS the property is re-booked for the same time and rate. In such instance, all monies EXCEPT a 20% re-booking fee plus a $69.00 administration charge, will be
refunded.
We will make every effort to rebook the property for the same period and under the same terms as your booking called for. If we are able to re-book the property under the same terms and conditions, 80% of the base rent amount will be refunded to you with
20% retained as a re-booking fee. If we need to reduce the rental rate in order to re-book the property, this may be done at the sole discretion of C21LRR. If the property is rebooked at a lower rate, 80% of the original base rent shall be refunded to you
less the pro-rated difference in the rental amount ultimately received. Any refunds as provided for herein, shall be made within 14 days of the receipt of the final payment for the re-booking of the property.
Travel Protection Insurance: No one enters into an agreement without the full expectation of being able to complete it. We strongly encourage you to take a look at a travel protection plan which could literally cover the recapture of your
rent cost should you need to cancel your trip. For a description of coverage’s availed to you when you purchase this insurance plan, please click
TravelGuard. Should you elect to purchase TravelGuard’s Travel Protection Insurance Plan, you simply ‘checkmark’ the appropriate box as you complete your online booking checkout. If booking
directly through one of our reservationist’s, they can take care of all booking arrangements including assisting you with the purchase of this plan. TravelGuard Travel Protection Insurance costs 7% of the total cost of your rental.
Checking In/Checking Out: Check in time is on Saturday at 3:00 PM at our office on Route 25 in Moultonboro in the Harbor Square Plaza. If you will be arriving later than 7:00 PM please call our office to make arrangements for a late check-in.
We cannot provide late check-ins for rentals with any balance due. Remember we hate to say no, so please do not ask…we CAN NOT give out keys prior to 3:00 PM.
Check-Out time is on Saturday at 10 a.m. It is critical that the property/premises be vacated by this time as cleaning crews will arrive at 10 a.m. They will not clean a home while a guest is there.
PLEASE NOTE: Occupying a home beyond the check-out time will result in an additional rent due from guest equivalent to one days rent for each hour, or pro-ration thereof, of occupancy beyond the check-out-time, time being of the essence. Please be sure
to return keys to C21LRR upon departure. Failure to return keys to C21LRR by 11 a.m. on the day of departure will result in a $25.00 charge to guest as a replacement key will be ordered at that time.
Keeping It Clean: You will be enjoying your vacation in a home cherished by its owners. While in your care, please take care of the home as though it was your own. The property owner has made arrangements to assure that your vacation home
is clean and ready for you upon your arrival. Please notify us promptly if in the unlikely event you find this not to be the case. Please note that excess cleaning fee’s will be the guest responsibility. These fees can be avoided by assuring that:
- *All Food and Trash are properly bagged, removed from the home and deposited in the designated trash bin(s).
- Be sure to keep all trash barrels/bins tightly sealed. There can be critters out there who have not yet learned to clean up after themselves.
- *The Refrigerator, Stove, Oven and other appliances are wiped clean and are free of grease and crumbs.
- *All Dishes are washed, dried and placed in original cabinetry/shelf locations. Please do not leave dishes in the dishwasher(s).
- *The yard is left clean and free of any debris, including cigarette butts.
- *The home is left broom clean and organized as you found it.
Pets: Not all properties are “Pet Friendly”. Some homeowners allow pets while others do not. Pets of any kind are specifically not allowed unless the property owner has provided written consent that a Pet(s) may be kept on the premises during
your stay. Search for the “Pet” Friendly units or simply give us a call and we can discuss finding you some pet friendly homes for
consideration.
Guests or their visitors found in violation of pet restriction policies will render the Guest in violation/default of their lease and may be asked to vacate the premises. If it is agreed that a pet may be brought on the premises, there is typically a higher
Accidental Damage fee premium or a higher security deposit required. Some properties assess a “Pet Fee”. Your lease agreement will govern these terms. In any case, pets must be collared and leashed at all times while outside of the home and never left unattended.
Occupancy Regulations: Please adhere to the maximum person limited as provided for in your lease agreement and on your reservation confirmation. Please note that if it is determined that the overnight guest limit has been exceeded, at any
point in time, the guest will be considered in default of their lease and may be asked to vacate the premises. ( 8p.m. to 8 a.m. )
Gatherings/Guests: We ask that you be mindful of your neighbors while you’re on vacation. Sound travels easily, especially over open water. Please be mindful of the properties limits/capacities as it relates to septic system capacities and
parking capabilities. No large gatherings in excess of the allowed occupancy limit is permitted during daytime hours without the consent of C21LRR. Some of our homes are located within subdivisions or associations where there may be rules and policies that
must be adhered to in conjunction with your lease of a home within that subdivision or association. For example, beach parking may have limitations or require permitting.
C21LRR will provide you with documentation where needed and applicable.
Subletting: Subletting is not permitted under any circumstances. Subletting of the premises shall void the lease agreement.
Property Amenities: We represent many private home owners offering a broad range of properties from luxury homes to the most modest of cottages on and by the lake(s). Those with telephones are usually limited to local calls only. Therefore
it is highly recommended that you have a cell phone during your stay. Nearly all properties now have either cable or satellite television. An increasing number offer broadband services. All amenities that a property has to offer will be indicated on the property
listing sheet including such items as outdoor grills. If the listing sheet does not indicate that the property has a specific amenity, please do not assume that it has it. Please ask your reservationist.
All of our properties have kitchens that will provide you with the essentials needed in order to prepare everyday meals. Coffee makers and other small appliances are generally provided. Again, please rely upon the property listing sheet for these details.
Needed Items: Paper products, soaps, linens and towels are not provided. If you would like to rent sheets and towels, you may contact Logan’s Linens online at
www.LoganLinensNH.com or by email at
info@LogansLinensNH.com.
Guest Services: Our office is open 7 days a week. Our summer hours arer from 9 am until 5 pm, except on Saturday when the office is open until 7 pm. Our winter hours are 10am to 4pm. To better assure that any post check-in needs are cared
for, one of our reservationists is always on call until 9 p.m. on Saturday evening. (603-253-9871). If there is an emergency please dial 911.
The homeowner has agreed to pay for any necessary service calls that may be needed during the term of your stay.
However, any service calls made that are the result of guest abuse/misuse of the property shall be billable to the guest.
Inspections: We inspect all of our properties to make sure that they are priced competitively for the features and location offered and to assure that they are well maintained throughout our vacation season. We strive to make sure that the
properties we represent offer the best value possible to vacationers in the Lakes Region. Regardless of these continued efforts, we strongly encourage all to take advantage of the 7 day right to inspect allowed by our booking policy. We provide this window
to allow you to inspect your vacation home, or have someone inspect it on your behalf. What one considers a cute and cozy rustic cabin in the woods may be considered remote and insufficient by another. Beaches vary in size, shape and lake bottom texture. Due
to the fact that our lake levels periodically change, water depths and the docks end can change. The amount of exposed beach can also change. Please keep in mind that it is your responsibility to make sure that the property is well suited for your intended
use and expectations.
General Provisions: Some owners have fire pits or bowls and are required by law to have a fire permit displayed at the property. If a property does not have one of these items you may not bring your own onto the property. Only the property
owner can obtain fire permits. No tents, trailers, motorhomes or campers of any type are permitted on any of our properties at any time. C21LRR shall not be held responsible for noise generated by any construction project underway either adjacent to or nearby
any property that we represent. Such projects are entirely beyond our control and can begin and/or end at any point in time.
WATER Water Water: Many of our properties draw their water from the lake and bottled water is required for consumption. This information is on the listing sheet for each individual property requiring bottled water.
Agency Representation: C21LRR represents the property owner in the leasing/rental of their home. Our mission is to successfully join homeowners and vacationers together in reaching their respective goals. C21LRR is not a property management
company. Rather, it is a rental booking agency helping homeowners match their property with a guest whose vacation rental needs are best met by bringing the two parties together.
Mechanical Failures: The properties we represent are privately owned homes. Any system or mechanical item may be subject to failure or breakdown. The property owner’s have provided us with contact information for tradesmen that may be called
upon if the need arises. C21LRR will make every effort to have any system or mechanical failure repaired as soon as possible as authorized by the homeowner. The ultimate decision as to whether such a system or mechanical failure renders the property reasonably
“un-useable and/or uninhabitable” shall rest solely with the homeowner. C21LRR shall not be held responsible for any decision made relative to this paragraph.